Get in Touch

Email Support: We typically respond within 24 hours during business days (Monday-Saturday).

WhatsApp: For urgent queries, WhatsApp messages are usually answered within 2-4 hours during business hours (9 AM - 7 PM IST).

Priority Support: Premium members receive priority support with responses within 12 hours.

To help us resolve your issue quickly, please include:

• Your registered email address or student ID
• Clear description of the issue you're facing
• Screenshots if it's a technical problem
• Device and browser information (for technical issues)
• Steps you've already tried to resolve the issue

Use Email for:

• Detailed technical issues requiring investigation
• Billing and subscription queries
• Feature requests and suggestions
• Account-related issues

Use WhatsApp for:

• Quick questions about using the platform
• Urgent access issues before an exam
• Real-time study guidance
• Brief clarifications

Yes! Premium members can schedule one-on-one support calls. To schedule a call:

• Send us an email with your preferred time slots
• Include your phone number and time zone
• Briefly describe what you'd like to discuss

We'll confirm the appointment within 24 hours. Calls are available Monday-Friday, 10 AM - 6 PM IST.

We strive to provide excellent support to all our students. If you're not satisfied:

• Reply to the support email explaining why the solution didn't work
• Request escalation to a senior support member
• For urgent matters, message us on WhatsApp for immediate attention

We take all feedback seriously and continuously improve our support based on student suggestions.

Yes! We provide support in multiple languages to better serve our diverse student base:

• English: Available 24/7 via email, 9 AM - 7 PM via WhatsApp
• Telugu: Available Monday-Saturday, 10 AM - 6 PM
• Hindi: Available Monday-Saturday, 10 AM - 6 PM

Simply mention your preferred language when contacting us, and we'll assign a support member who can assist you in that language.

Absolutely! For mobile app issues:

• Include your device model and OS version
• Specify the app version (found in Settings > About)
• Send screenshots or screen recordings of the issue
• Let us know if you've tried reinstalling the app

Our technical team specializes in resolving app-related issues quickly, often providing same-day solutions.

Yes, parents are welcome to contact us! However, for account-specific queries:

• Please provide the student's registered email or ID
• For privacy reasons, some account changes require student verification
• Parents can directly handle billing and subscription queries
• We offer parent orientation sessions to help you support your child's preparation